Shipping & Returns

With love from England

All of our products are lovingly designed, packed and shipped from Burgess Hill, England. Our cashmere garments are made to the highest standards in Inner Mongolia (China), the home of our goats, with the ideal climate to grow the densest, finest cashmere in the world. Our other garments are carefully sourced and crafted in the United Kingdom (Great Britain), Bulgaria, Lithuania, Portugal, Romania, Tunisia and Turkey. We regularly visit our factories to ensure that they are high quality, safe places and that they adhere to high ethical standards.

What if I'm not in when my package is delivered? 

Most Pure Collection packages are sent via USPS and will fit into a mailbox. If the package is too big, and no-one is home, the mailman will leave it outside your house. USPS deliveries can also be sent to an alternative PO Box address. If your parcel weighs more than 2kg we may send it via DPD. If you miss your package DPD will leave a card so you can arrange a more convenient delivery time.

Christmas gift returns

Purchases made between Monday 11th October 2021 and Friday 17th December 2021 will have an extended returns period until Friday 14th January 2022. Extended returns period excludes clearance styles. Normal exclusions and conditions apply.

Easy returns

We believe that each and every piece purchased from Pure represents value for money and will perform to the standard you have every right to expect. If you're not entirely happy then neither are we. You may return your item by post within 28 days and we’ll issue an exchange or refund.

For Sale, Clearance or Outlet items, this period is reduced to 14 days. Finally due to hygiene reasons, toiletries and earrings are excluded from our returns policy and cannot be returned or their purchase refunded.

Online returns portal

Please process your return via our easy-to-use online portal. You'll need your order reference, email address and a printer to use this service.

Once you've registered your return simply drop your parcel off at the nearest post office.

This service makes it cheaper to send parcels back to the UK and takes the hassle out of returning items back to us.

How much does it cost to return goods?

Via our online returns portal it is $8 to send your return back to us in the UK.

Via your local USPS postal office the cost will depend on the size and weight of the garment/s. To get the cheapest rate, use the small parcel size if possible.

We are unfortunately unable to offer free return postage. If we did this, the price of our garments would have to increase.

How can I get a refund on my item?

To request a refund on your item, simply select that you would like a refund for that item on our online returns portal.

If you cannot register your return on our online portal for any reason, simply return your item to us along with the returns form on the back of your invoice. Make sure you check the ‘Refund’ column and please include the name or product code of the unwanted garment.

No cash alternative will be given.

Items purchased within a multi buy offer can be exchanged for another item which forms part of the same multi-buy offer. Items from multi-buy offers cannot be refunded individually, you must return all items in that offer for a full refund.

Exchanging an item

To exchange your item, please select the Exchange option on our online portal and let us know if you would like a different size/colour/garment.

If you cannot register your exchange on our online portal for any reason, please complete the reverse side of your delivery statement and enclose it with the garment. Do not worry if you have lost your statement: in this case enclose a covering letter with your requirements making sure that we have your full name, address and telephone number.

More Info

In the very rare occasion a garment is found to have a manufacturing fault, it will be exchanged or your money refunded, providing it is returned within 6 months from the date of purchase. Your statutory rights are not affected.

Pure Collection cannot be held liable for any washing errors or detergent damage.

UK Returns Address

If you prefer not to use the online portal please complete the reverse side of your delivery statement and enclose it with the garment. Do not worry if you have lost your statement: in this case enclose a covering letter with your requirements making sure that we have your full name, address and telephone number.

Our UK returns address is as follows:

Pure Collection

PO BOX 434

Burgess Hill

West Sussex

RH15 5EN

United Kingdom