Shipping and Returns

Delivery

Service: 5-10 business days from despatch

Most Pure Collection packages are sent via USPS and will fit into a mailbox. If the package is too big, and no-one is home, the mailman will leave it outside your house. USPS deliveries can also be sent to an alternative PO Box address. If your parcel weighs more than 2kg we may send it via DPD. If you miss your package DPD will leave a card so you can arrange a more convenient delivery time.

All shipping times are estimated, Pure Collection cannot be held liable for any delays that may occur which are outside our control.

You are responsible for checking import thresholds or duties for your shipping address before placing an order. It is also your responsibility to ensure any products you order comply with all laws and regulations of the destination country or region.

Pure Collection is not liable for any duty and tax charges. Please note, customs policies vary widely from country to country. We recommend you contact your local customs office for further information.

Easy Returns

We believe that each and every piece purchased from Pure represents value for money and will perform to the standard you have every right to expect. If you're not entirely happy then neither are we.

Refunds and Exchanges

With Love From England

All of our products are lovingly designed, packed and shipped from Burgess Hill, England. Our cashmere garments are made to the highest standards in Inner Mongolia (China), the home of our goats, with the ideal climate to grow the densest, finest cashmere in the world. Our other garments are carefully sourced and crafted in the United Kingdom (Great Britain), Bulgaria, Lithuania, Portugal, Romania, Tunisia and Turkey. We regularly visit our factories to ensure that they are high quality, safe places and that they adhere to high ethical standards.