Help & Contact

Please select the subject below and click for more information

 

Orders & Shopping

International Orders

 

How do I place an order?

 

Can I add to an order placed earlier today?

 

How do I use an offer code online?

 

Can I use 2 offer codes at once?

 

Can I use offer codes on sale items?

 

How do I check that an item is in stock?

 

 

Delivery & Returns

What countries do you deliver to?

 

 

Your Account

How do I update my details?

 

How do I unsubscribe from your emails?

 

How do I opt out of mailing from other companies?

 

How do I unsubscribe from your catalogues?

 

 

Payments & Products

What payment options do you accept?

 

Having problems entering the checkout?

 

How do I view other product colours?

 

Will the item be exactly the same colour as shown on the website?

 

How do I choose the correct size?

 

When am I charged for my order?

 

Can I part redeem gift vouchers?

 

What are your gift voucher terms and conditions?

 

 

 

Orders & Shopping

 

International Orders

For international orders placed online we now partner with Global-e, a third party service acting as your seller-on-record. When you purchase Pure Collection products via Global-e, you will see that your payment method is charged by **Global-e/Pure Coll. **, and the purchase is subject to Global-e’s Terms and Conditions and Privacy Policy. These can be found in the checkout where you add your payment details and confirm your order. For international transactions the Global-e checkout will load to take payment and delivery information. 

If your international order has been fulfilled by our partner Global –e (your order number will begin GE if it has) then you can arrange a return for all or part of your order via the link below:

https://web.global-e.com/returns/portal/mZ1Q

You will need your GE order number and the email address associated with your Pure Collection account. You then simply select the items you are returning, print your returns note and returns label and take your parcel to a Post Office or parcel depot as instructed on the returns note. Where possible please obtain a certificate of postage or receipt and retain this until your refund has been processed.

 

 

How do I place an order?

Browse the site and find a product you want to buy using the drop down menus located at the top of the screen. If you know exactly what you want, use the onsite search function at the top right of the site to quickly locate your items or use our Catalogue Quick Shop to add multiple products to your bag. 

On the product page select the colour (if applicable) and size and click on the ‘Add to Bag’ button. This will then add your chosen product to the mini bag in the top right corner of site.

When you have chosen all of your items select either ‘View Bag’ or ‘Checkout’ from the mini bag which will take you to your shopping bag. If you have an offer code please enter it here. If you want to buy another product click on ‘Continue Shopping’, if you are ready to buy click on the ‘Continue to Checkout’ button. 

You will then enter our secure online checkout. If you have registered with us online before enter your email address and password, if not create a new account , then follow our simple checkout instructions. Your order will not be placed with us until you click on the ‘Place Order and Pay’ button and you reach our order confirmation page. 

You will get an email straight away to confirm that we have received your order and another to confirm that you order has been processed. 

If you experience any problems placing your online order please contact us

For our customer service opening times and contact numbers please click here.

 

 

Can I add to an order placed earlier today?

Unfortunately, we are unable to add to orders once they are placed. However, we can amend any other details before dispatch, such as delivery method or address. Please contact us as soon as possible if you need to make some changes to your order. 

For our customer service opening times and contact numbers please click here

 

 

How do I use an offer code online?

Please enter your offer code in the shopping bag to apply any discounts you are entitled to. If you have received a catalogue, your offer code will be printed on the front cover.

 

 

Can I use 2 offer codes at once?

Unfortunately not, you can only use one offer code per order. Please note discount codes and promotions cannot be used in conjunction with any other offer unless specified in the terms and conditions. 

 

 

Can I use offer codes on sale items?

Some offer codes can be used on sale items and this will be specified in the terms and conditions of each promotion.

 

 

How do I check that an item is in stock?

The size buttons on a product page will show the stock status of a product. A grey strikethrough means the product is out of stock.

 

 

Delivery & Returns

 

 

What countries do you deliver to?

We ship all over the world using our partner Global-e. 

Global-e is a third party service acting as your seller-on-record. When you purchase Pure Collection products via Global-e, you will see that your payment method is charged by **Global-e/Pure Coll. **, and the purchase is subject to Global-e’s Terms and Conditions and Privacy Policy. These can be found in the checkout where you add your payment details and confirm your order. For international transactions the Global-e checkout will load to take payment and delivery information.

If your international order has been fulfilled by our partner Global –e (your order number will begin GE if it has) then you can arrange a return for all or part of your order via the link below:

https://web.global-e.com/returns/portal/mZ1Q

You will need your GE order number and the email address associated with your Pure Collection account. You then simply select the items you are returning, print your returns note and returns label and take your parcel to a Post Office or parcel depot as instructed on the returns note. Where possible please obtain a certificate of postage or receipt and retain this until your refund has been processed.

 

My Account

 

 

How do I update my details?

To update the information retained about you, please log in. To protect your privacy and security, we will also verify your identity before granting access or making corrections. If you want to review or amend your personal details, including your billing and delivery address, this can be reviewed within the My Account section of the website under the Personal Details section. If you do not have an online account, please contact Customer Services at service@purecollection.com or call 1-866-864-8199

 

 

 

How do I unsubscribe from your emails?

From time to time Pure Collection will send you special offer and promotions by email. If you no longer wish to receive these promotions, please click on the unsubscribe link at the bottom of any email or alternatively contact customer services at service@purecollection.com

 

 

 

How do I opt out of mailings from other companies?

We will never share your email address or phone number. If you have opted in to receive offers in the post from companies who we think may interest you, but no longer wish to receive these mailings, please contact us at service@purecollection.com 

 

 

 

How do I unsubscribe from your catalogues?

Pure Collection send catalogues and promotions by post from time to time, you can opt out of these by emailing your full name and address to service@purecollection.com

Please note that catalogues are printed in advance therefore it can take up to 6 weeks for mailings to cease.

 

 

 

Payments & Products

 

 

 

What payment options do you accept?

We currently accept Visa, MasterCard, American Express, PayPal and Amazonpay. All transactions are taken in pound sterling (£).  Please note if your credit card is in any other currency, the rate of exchange will be that of your card issuer and you may be charged an international fee by them. All payments online are processed in a secure environment. For more information about card security, please refer to our Privacy Policy.

 

 

 

Having problems entering the checkout?

Most websites need JavaScript enabled to work properly. If your security settings are set at high, or JavaScript is not enabled, it will not allow the use of JavaScript and so you will not be able to use our site. Instructions to check your settings are below:

Internet Explorer (IE): Click on 'tools' in the toolbar, then 'internet options' and then the 'security' tab. Ensure security level is not set at 'high'. Alternatively, click on 'custom level' and ensure 'Active Scripting' is enabled.

Firefox: From toolbar click on 'tools', click on 'content' tab and ensure 'Enable JavaScript' is ticked.

Safari: From toolbar click on 'preferences', click on 'security' tab and ensure 'Enable JavaScript' is ticked.

 

 

 

How do I view other product colours?

For users on desktop computers or laptop - simply hover over the colour swatches below the Colour name.

For mobile and tablet users - simply click on the colour swatches below the Colour name.

 

 

 

Will the item be exactly the same colour as shown on the website? 

We colour correct all our garment images to reflect the actual garment colour. However the colour you see is highly dependent on your monitor and monitor settings so fluctuations may occur.

 

 

 

How do I choose the correct size?

Use our sizing guide to find the correct size for you. Click here to view our size guide.

 

 

 

When am I charged for my order?

 Orders will be paid for at the point of order. 

 

 

 

Can I part redeem gift vouchers?

Unfortunately you cannot currently part redeem gift vouchers online, however you can part redeem on the phone or in store.

 

 

 

 

What are your gift voucher terms and conditions?

Gift vouchers are valid for 24 months from the date of issue and cannot be exchanged for cash or goods already supplied or ordered. We are unable to replace lost or stolen gift vouchers. Gift vouchers cannot be used as payment for gift vouchers.

Gift vouchers cannot be part redeemed online. You can part redeem a gift voucher over the phone or in store.